The Facts and FAQs series contain theory notes, exercises and solutions differentiated by level to cover the knowledge and understanding aspects of the different topic areas, eg e-mail etiquette, contact groups, signatures.

Exercises are appropriate to level – eg Int 1 short answer questions eg list, identify, define; Intermediate 2 questions require more depth, eg describe, explain; Higher questions demonstrate higher order skills eg justify, compare and contrast. At Higher level, some questions are based on short stimulus/case study material.

These packs may be used in class or as homework exercises.

£7.50